Frequently Asked Questions (FAQs)

General

Can I come visit?

It is logical that we are convinced of the quality of our products, otherwise we would not sell them. However, we understand that you sometimes prefer to see the product before you buy it. You wonder whether your new LED lamp is perhaps too large for the space and how the light is spread. That is precisely why we offer you the opportunity to visit us. This is possible by appointment. Therefore, please inquire via phone what the options are.

Are you affiliated with a quality mark?

Of course! We think it is important that consumers offer good protection with their purchases, which is why we are affiliated with Stichting Webshop Keurmerk. That is one of the largest in this sector and they are supported by the Consumer Association. You will find more information about this in our ' Good to know '.

Returns, how does that work?

With us you can return free of charge within 14 days of your purchase. You can find more information in an article we wrote about this, you can find it here on our blog and this separate page . If you still have questions, you can contact us.

I want to order from abroad, how does that work?

Answered soon

Can I pick up my ordered lamp?

Yes that is possible! After you have placed an order, you can pick it up by appointment. You can also visit us to take a look at the latest types of LED grow lights and other LED lighting.

How can I pay?

We think it is important that you can pay safely, reliably and easily. That is why we use the most reliable partners in online payments. The different methods you can use are:
- Payment upon order: iDEAL, Paypal, credit card, MisterCash (Belgium) and by bank transfer
- On receipt: Cash on delivery
- On collection: Cash

What are the shipping costs at Het LED Warenhuis?

We ship all our packages with PostNL, they are reliable and in most cases your package will arrive within 1 day after shipment. If this is not the case, you can contact us and we will send you the Track & Trace number so that you can keep an eye on the package. You can also use the PostNL App , where you can see under entering the zip code whether packages are on their way to your front door. The shipping costs are charged 1 to 1, so we will never charge you more shipping costs than we pay. For a number of products we do not charge shipping costs, for the rest the standard PostNL rates apply. Here you can find all rates.

Is my shipment insured?

Yes, up to 500 euros standard via PostNL.

Privacy - Is my data safe here?

We are very clear about that, what happens at Het LED Warenhuis stays at Het LED Warenhuis. We will never pass on your name and address, email address or company name to third parties. We guarantee your privacy and discretion.

I accidentally placed an order, how do I cancel it?

An order is not complete until payment has been made, if you have not already done so, it is not necessarily necessary to cancel the order. If in this case you would still like to receive a confirmation of the cancellation, we can send it to you by email, please do so Contact on. If you have created an account, you can do this by logging in to your account and changing the order. If you have paid and want to cancel the order, you can do so within two weeks without us asking you any difficult questions. Even after two weeks, a lot is possible with us in consultation.

I have a complaint, where should I go?

The fact that you ended up with this question deserves all our apologies, it means that something went wrong and we find that annoying. We try to keep our services and products of a high quality, so we would like to hear your feedback. We try to make it as easy as possible. Through us contact form , by normal mail or by telephone you can tell us where we need to improve. We will make every reasonable effort to come to a good solution. We will try to come up with a good solution within 14 days, if it needs more time we will inform you. We have been serving many people for years and so far we have always worked out a good solution with our customers. If you do not have a good feeling about the whole thing, there is the possibility to contact the mediation department of Stichting Webshop Keurmerk to which Het LED Warenhuis is affiliated. Stichting Webshop Keurmerk makes an attempt at mediation. If, for any reason, the mediation attempt does not lead to a satisfactory solution, you have the option of submitting your dispute to the Disputes Committee (SGC) .

All questions about LED grow lights

Do you have a question that is not listed here? Reassure me through it Contact Form or just via Whatsapp