Frequently asked questions (FAQ´s)

Generally

Can I visit?

That we are convinced of the quality of our products is logical, otherwise we would not sell it either. Yet we understand that you sometimes prefer to see the product before you buy it. You wonder if your new LED lamp may not be too big for the room and what the light spread is. That is precisely why we offer you the opportunity to visit us. This is possible by appointment. Therefore, just inquire via telephone what the possibilities are.

Are you affiliated with a quality mark?

Of course! We think it is important that consumers offer good protection with their purchases, which is why we are affiliated with Stichting Webshop Keurmerk. That is one of the largest in this branché and they are supported by the Consumers' Association. In our 'Good to know'If you find more information about this.

Return, how does that work?

With us you can return free of charge within 14 days of your purchase. You can find more information in an article that we have written about this, you will find it here on our blog and This separate page. If you still have questions, you can contact us. 

I want to order from abroad, how does that work?

Answered soon

Can I come and pick up my ordered lamp?

Yes that is possible! After you have made an order you can come and pick it up by appointment. You can also visit to take a look at the latest types of LED growth bulbs and other LED lighting.

How can I pay?

We think it is important that you can pay safely, confident and easily. That is why we use the most reliable partners in online payment. The different methods that you can use are:
- Pay when ordering: iDEAL, PayPal, Creditcard, Mistercash (Belgium) and by transfer
- Upon receipt: Cash on delivery
- When picking up: cash

What are the shipping costs at the LED department store?

We ship all our packages with PostNL, they are reliable and in most cases your package will arrive within 1 day after shipment. If this is not the case, you can contact us and send the track & trace number so that you can keep an eye on the package. You can also use the PostNL app, there you can see under the input of the zip code whether there are packages on the way to your front door. The shipping costs are charged 1 on 1, so we will never calculate more shipping costs than we pay. We do not charge shipping costs for a number of products, for the rest the Standard rates from PostNL applicable. Here You can find all rates.

Is my shipment insured?

Yes, up to 500 euros as standard via PostNL.

Privacy - Are my data safe here?

We are very clear about that, what Happens at the LED department store Stays at the LED department store. We will never or never you n.a.w. Play data, e -mail address or company name to third parties. We guarantee your privacy and discretion.

I accidentally placed an order, how do I cancel it?

An order is only completed if you have paid, if you have not yet done so, it is not necessarily necessary to cancel the order. If in this case you would like to receive a confirmation of the cancellation, we can send you it by email, take it for that contact on. If you have created an account, you can do this by logging in to your account and changing the order. If you have paid and want to cancel the order, you can do so within two weeks without us asking you difficult questions about this. Even after two weeks, a lot is possible in consultation with us.

I have a complaint, where should I go?

The fact that you ended up with this question deserves all our apologies, it means that something went wrong and we find that annoying. We try to keep our services and products of high quality, which is why we would like to hear your feedback. We try to make it as easy as possible. Through us contact form, per normal mail or by telephone you can pass on where we should improve. We will, in all reason, do everything we can to come to a good solution. Within 14 days we try to come up with a good solution, if it needs more time, we will inform you of this. We have been of service for many people for years and so far we have always come out with our customers in a good way. If you do not have a good feeling about the whole then there is the possibility to contact the Mediation Department of Stichting Webshop Keurmerk Where the LED department store is connected. The Webshop Keurmerk Foundation makes an attempt to mediate. If the mediation attempt does not lead to a satisfactory solution for any reason, there is the possibility to submit your dispute to the Disputes Committee (SGC).

All questions about LED growth lamps

Do you have a question that is not listed here? Reassure him via it contact form Or just via WhatsApp