We like to be clear

You increasingly reads that online stores are being fined for not complying with the rules for online stores. The rules were drawn up by the ACM (Consumer and Markets Authority) and ensure that consumers are protected with their (online) purchases.

The LED Department Store believes it is important that your rights as a consumer are respected, which is why we like to be clear about the returns procedure.


After purchasing your LED product, you have a 14-day reflection period to cancel the order. You can cancel without giving any reason, but we would like to hear your feedback so that we can improve our business. From the moment of cancellation, you must return the lamp within 14 days. We are not the worst. For example, if you cannot return within 14 days, that is no problem, just let us know so that we can take this into account. Returns do not have to be sent by registered mail, as this is very expensive. Our advice is to send a package with Track & Trace, so it can always be traced that the package has arrived. Always contact us in advance if you want to return something.
After we have received the LED lamp, you will receive your money back within 14 days. This concerns the purchase amount that we received from you during the purchase. You pay the return shipping costs yourself. In some cases we can deviate from this in consultation.

Is purchasing via the internet safe?

Since more and more people are making their purchases online, we as a webshop are receiving this question more and more often. Of course, we can only speak for ourselves on this subject. The LED Warenhuis believes that safety, discretion and reliability are important. You can feel confident shopping on our site contact us. We are happy to guide you during your purchase site . Do you want more certainty? Payment methods are available at Het LED Warenhuis to guarantee your purchase. For example, think of PayPal and CreditCard/ Mastercard where your purchase is insured.

As usual, we are happy to assist you with any questions.